Services & Products

Our Services

• We sell, install and service great phone and voice systems including the NEC DSX System, Allworx Systems, Avaya Partner ACS System, Mitel Systems, the Vodavi STS System and the universal voice mailsystems from Aleen.
• We service major brands including Nortel, Panasonic, Toshiba, and others.
• We feature music/promation-on-hold devices from Aleen and EZ Advantage.
• We have a full line of paging and other unique products from Viking Electronics.
• We provide and install cat5e or cat6 data wiring, patch panels, and patch cords. 
• Pilgrim Telecom offers networking services, and web site development.

Our Products

NEC DSX System:  (Click here for complete NEC DSX Version 3 user's guide)

Install DSX IP keysets on-premise in a managed network or off-site in a remote office. Choose between two types of DSX IP extensions: the 34-Button Backlit Display and the 34-Button Backlit Super Display. These feature-rich IP keysets offer the same features as their digital counterparts, have Full Duplex speakerphones, and are quick to set up in an IP environment. Each DSX IP Keyset uses a single, low-profile Ethernet cable to the desktop connected to a compact, unobtrusive DSX IP Phone Adaptor. Compliant third-party SIP phones, soft phones, and ATAs are also supported.

Enable Hot Dial Pad so you can dial an Intercom or outside call without first lifting the handset, and still have your User Programmable Features. Directory Dialing Search can help you quickly call a co-worker or find a Speed Dial number. If you have a private office, call your mailbox without entering a Security Code but require it for remote access.

User Level Programming using the soft keys, which lets you set the feature options on your telephone, is greatly enhanced with an extensive face lift and functional overhaul. The more intuitive interface uses all three lines of the telephone display to provide better guidance when selecting options and setting preferences.

Use the new Line Scheduling to quickly set up how you want to handle incoming calls. It's easy to understand and intuitive to set up, yet has the power and flexibility to satisfy even complex call answering scenarios. Skip Ahead, an important part of Line Scheduling, lets you press a key to skip ahead in your schedule. Have to leave early for the day? Just press Skip Ahead to activate the evening schedule. Starting early? Press Skip Ahead to advance from your overnight schedule to the normal workday schedule.

If you work in a multilingual environment and IntraMail answers your calls, the Multilingual Voice Prompts can guide your callers in their choice of English, Spanish, or French. The language selections are also available for each mailbox.

Call center co-workers will appreciate the Translation Name feature added to Direct Inward Dialing. When a call rings in, the display can show a custom name describing the call based on the number dialed. If the center has PRI service, a user calling out can automatically send a custom Calling Party Number (up to 18 digits) that will show as part of the Caller ID at the destination.

Find Me Follow Me, a new feature for IntraMail Pro, helps a caller locate you when you are away from your desk. If the call is unanswered, IntraMail can pick up the call and try you at up to three alternate Find Me Follow Me destinations. Cascading Message Notification, another new feature for IntraMail Pro, can call you at up to five preset destinations to let you know when a new voice mail message has arrived.

With either of these new IntraMail Pro features, a destination can be an outside number (such as a cell phone, pager, or home office) or a co-worker's extension.

Set up your telephone to deliver new messages via Email Integration. You'll notice with messages from outside callers that you'll now see their number and name.

Some of your favorite features have a new twist to make them even more effective. The Call Timer can now run without a Feature Key. When returning a call in your Caller ID log, you can Manually Select how you want the number dialed. Efficiently manage frequent calls from co-workers by putting an Intercom Queue Key on your telephone (even if you are not an operator). You can now choose to have your Speed Dial numbers dial out on your Prime Line rather than a line or line group.

Hold and Park provide the programmable Recall Cycle option to better control the handling of unanswered calls placed on Hold or Park. Additionally, the Park Recall Enhancement lets you pick up a call parked by a co-worker while it is in orbit or recalling.

The eight separate Ring Groups and UCD Groups are replaced by 30 Department Groups. You can set up Department Groups as either Ring Groups or UCD Groups in any combination. For more efficient setup, group IntraMail programming is consolidated into the Department Groups. IntraMail uses a Dedicated UCD Group and does not subtract from the number of Department Groups.